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Help is just a click away! Search our extensive FAQs database to find a quick solution to any of your questions or queries...
Elite Mobile is Vodacom Direct’s biggest independent reseller. It is our mission to add value to our customers by simplifying the buying process. Ordering with us is safe, convenient and requires no initial paperwork.
Once you receive your waybill number you will be able to contact RAM on 0861 726 726
Most Certainly. As a valued customer, your information and security is one of our top priorities. Elitemobile does not share any personal information. All order processing is done via a top of the range secure 128bit encrypted connection.
Elite Mobile is an official Vodacom Direct reseller. All billing will be handled by Vodacom Direct.
The first debit order will be processed upon activation of the new account.
Unfortunately this is not possible as Elite Mobile processes billing for these tariff-options on the 25th of every month.
Unfortunately not. Once you have agreed on a certain handset at the point of sale, we instantly place an order with the manufacturer. The handset in this instance in non-returnable.
This is due to the operational process involved. Firstly, units need to be returned to stock, thereafter line usage will be reconciled and charged. Once these actions have been taken, the credit/ refund will be processed. This takes approximately 21 working days.
Dial 126 from your cell phone and follow the voice prompts. This is a free call.
We are glad to inform you about www.phonebox.co.za. This amazing company has a solution that will transfer all your important data such as contacts, messages, photos and songs on a secure web server. Visit the website now to find out more details.
Dial 111 from a Vodacom phone or 082111 from any other phone. You will be connected to an agent who will assist you to block your SIM card so that no one else will be able to make use of it. You must also request for your handset to be blacklisted so that it will not be usable on any other network. Keep the reference number safe as you will need this number for the SAPS should you wish to open a case or if you have cell phone insurance
Unfortunately cellular networks do not compensate users for lost or stolen phones. However for total peace of mind you can call Elite Mobile on 0861 103 195 and take out additional cell phone insurance at affordable rates.
Dial 111 from a Vodacom cell phone or 082111 from any other phone and follow the voice prompts.
Consult your handset instruction manual if you would like your cell phone to prompt you for a pin code when you switch it on.
Yes! Look4Help is a service that immediately lets you notify up to 4 pre-specified numbers of your location and when you require help. Go to www.look4help.co.za for more information regarding registration and costs.
Dial *140* and the cell number of the person you wish to send to and then press # E.g *140*0821234567#
Simply visit www.milc.co.za and register on the site. Milc is SA’s top mobile content portal bursting with superb wallpapers, ring tones and videos.
Simply dial 121 from your cell phone and follow the voice prompts.
This is a term used to describe your mobile usage abroad. Your phone will roam from network to network to give you coverage.
The cost of your mobile calls overseas varies depending on your network and their international network affiliates. Please refer to your network provider for up-to-date call charges. Calls made while roaming do not come out of your monthly allowance and are charged for separately.
Contact your service provider and inform them that you would like to use your phone overseas. They will enable international roaming and provide information on the cost of calls and other relevant information. NB: A deposit may be required.
+27829119 and +27829129
GPRS stands for General Packet Radio Service. It is the technology that allows you to connect to the Internet and send MMS’s. 3G and EDGE are newer generations of GPRS, these significantly increase the connection speed.
To setup, simply press *111# and reply with the number leading to “Device Setup.”
This feature allows you to exchange content with another phone over short distances or to make use of wireless headsets. Bluetooth is free and most handsets are compatible. Consult your user manual to activate your Bluetooth. (Note that switching off your Bluetooth assists in saving your battery life)
MMS stands for Multimedia Messaging Service and works similarly to SMS but with MMS you have the option of sending pictures, videos and tones. You must have a handset that supports this service. To activate, simply press *111# and reply with the number leading to “Device Setup.”
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Secure payments can be made by using:
© 2010 - Elite Mobile
Read our Privacy Policy and our Terms & Conditions or Red Deals Terms & Conditions
Elite Mobile is a division of Comit Technologies (Pty) Ltd - Tel 0861 103 195 - Fax 0866 805 635 - Email support@elitemobile.co.za
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Please try again and if the problem persists, please contact us and notify us of the problem. What's A CVV?
The BlackBerry Internet Service (BIS) is complimentary with the activation of a BlackBerry tariff plan and provides you with the ability to have your personal Internet or work (POP3) email forwarded automatically to your BlackBerry from multiple email accounts provided by multiple Internet Service Providers' (ISP).
Bolt on to your existing Vodacom contract and enjoy unlimited usage of email and the Internet from your BlackBerry device using the Blackberry Internet Service Browser. 
Treat your senses with one of Elite Mobile's official partner brands. Somusic is a one-stop online shop for the latest CD's, DVD's, Ipod's and video games - all delivered right to your doorstep. Visit www.somusic.co.za now to browse our amazing products. 
Professional data protection for your mobile phone. With information often being so precious, the PhoneBox team thought it necessary to conceptualize an application that allows users to back-up content such as messages, contacts, videos, pictures or music. Content is stored on a secure web server and consumers have the option of managing these online or directly from their handset. 
At an incredible price, Milc gives you access to the coolest ringtones, wallpapers and mobile content that the web has to offer. By charging a standard subscription Milc also gives you maximum control over your expenses. No unpleasant surprises, no rip-off's. Click here to start downloading your first ringtone now.
At an incredible price, Milc gives you access to the coolest ringtones, wallpapers and mobile content that the web has to offer. By charging a standard subscription Milc also gives you maximum control over your expenses. No unpleasant surprises, no rip-off's. Click here to start downloading your first ringtone now.
At an incredible price, Milc gives you access to the coolest ringtones, wallpapers and mobile content that the web has to offer. By charging a standard subscription Milc also gives you maximum control over your expenses. No unpleasant surprises, no rip-off's. Click here to start downloading your first ringtone now.
At an incredible price, Milc gives you access to the coolest ringtones, wallpapers and mobile content that the web has to offer. By charging a standard subscription Milc also gives you maximum control over your expenses. No unpleasant surprises, no rip-off's. Click here to start downloading your first ringtone now. 
Rescuebox is world-class remote IT desktop support service. A team of highly skilled and passionate agents is ready to assist you with any IT related problem or query. And the best thing is that you don't even have to leave the comfort of your home. 
To any broadband customer SafetyBox is a must. The comprehensive online backup solution simplifies user experience and leaves competitors standing. It works via an application that conveniently runs in the background and doesn't slow down system performance. The patented ContinuousBackupTMSystem detects all changes in selected folders and transfers them onto a secure online backup server. With unlimited size-usage and data being accessible from anywhere in the world it is your perfect backup solution. 
Discounts galore. Extreme Lifestyle is a loyalty program offering an incredible array of discounts, benefits and savings through vouchers/codes at stores, restaurants and hotels nationwide. As the innovative team continues to strike new deals the list of partners just keeps on growing. A team of dedicated customer care agents is also on hand to assist or offer advice on most IT/mobile related queries. Choosing the right cellphone or setting up a new PC will never be a chore again 
Let's keep it personal. If you think any email account will do, you probably haven't experienced OneBox before. Available anytime, anywhere Onebox offers you built-in-security based on Microsoft technology. The technology efficiently protects you from viruses and unwanted spam. Compatible with most smartphones, Onebox is your smart email provider offering maximum security, reliability and productivity. 
3G is a wireless technology that transfers data between mobile devices. If you connect to the internet via 3G then you'll enjoy fast browsing and downloading speeds. Costs vary between networks. 
Bluetooth is an open wireless protocol for transferring data between devices. Different versions have different functions; your handset may support data transfer, wireless headsets and hands free kits. 
Built-in FM radios allow you to listen to live broadcasts on your mobile phone, usually through a headset. Some integrated Radios have additional features, like RDS and broadcast recording. 
If your handset is compatible with Wi-Fi then you can access the internet via wireless networks, and enjoy broadband-like browsing speeds. Signal strength varies, and you might need a network key. 
Capture special moments on video to share with friends and family. 
Email clients allow you to send and receive messages on your mobile phone. Dependent on the client and your specific handset, you may be able to send file attachments and sync multiple email accounts! 
Music phones have integrated MP3 players and support various methods of playback, such as speakers, wireless Bluetooth headsets, and standard 3.5mm headphones. Some even have dedicated music controls! 
Capture still photos to share with friends and family. |
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A three or four digit number printed in the signature space on the back of most credit cards or cheque cards. This number is required in order to complete your transaction.
